Question 1

What are Chatwoot custom roles?

Accepted Answer

Chatwoot custom roles are user-defined permission sets that let you control exactly what each team member can see and do in your Chatwoot CE workspace. Instead of the default agent/admin split, you can create roles like "Support Agent" (conversations only), "Team Lead" (conversations + reports), or "KB Editor" (knowledge base only).

Question 2

How do I extend Chatwoot permissions beyond the default roles?

Accepted Answer

The RBAC Plugin for Chatwoot CE adds six granular permission types: unassigned conversations, own conversations, participating conversations, contacts management, reports visibility, and knowledge base management. You can combine these into unlimited custom roles using the visual role editor — no code or migrations required.

Question 3

How much does the Chatwoot RBAC plugin cost?

Accepted Answer

Pricing starts at $199/year per account for the Starter plan. Volume discounts are available: $159/year per account for 5-9 accounts (save 20%), and $139/year per account for 10+ accounts (save 30%). All plans include full RBAC access, unlimited custom roles, and unlimited users.