Stop Paying $99/Agent for Chatwoot Enterprise — Take Full Control of Who Sees What in Chatwoot CE
Stop giving everyone full access. Define granular roles, control every permission, and scale your support team with confidence — without chaos.
One-time payment · Valid for 1 year · Volume discounts available
What is the Chatwoot CE RBAC Plugin?
The RBAC Plugin for Chatwoot Community Edition adds role-based access control to your self-hosted Chatwoot workspace. It lets you create custom roles with granular permissions — controlling who can access conversations, contacts, reports, and knowledge base articles.
Chatwoot CE ships with two built-in roles: Agent and Administrator. This plugin extends that system with fine-grained permission controls, so you can create roles like "Support Agent," "Team Lead," "Read-Only Analyst," or "KB Editor" — each with exactly the access they need.
Who is it for?
Perfect for teams that:
- Need to restrict agent access to conversations
- Want to prevent lead hijacking between agents
- Are scaling beyond 3–5 support reps
- Refuse to pay per-agent pricing
Every permission your team needs. Nothing they don't.
Six powerful permission types — combinable into unlimited custom roles for any team structure.
Unassigned & Own Conversations
Grant agents access only to unassigned queues or their own conversations. No more peeking at what isn't theirs.
Participating Conversations
Allow team members to see only conversations they're part of — perfect for collaborative but focused workflows.
Contacts Management
Full control over who can view, create, edit, or delete contacts. Keep your customer data locked down.
Reports Visibility
Decide who sees performance data. Empower managers with full reports while keeping agents focused.
Knowledge Base Management
Control who can read, write, or publish articles. Protect your internal documentation from unauthorized edits.
Compose Custom Roles
Mix and match any combination of permissions to build roles that fit your exact team structure. No compromise.
How to create custom roles in Chatwoot CE
Get up and running with granular permissions in four simple steps.
Purchase a License
Choose the Starter, Team, or Scale plan. You receive your license key instantly after checkout.
Install on Chatwoot CE
Add the RBAC plugin to your self-hosted Chatwoot Community Edition instance. No code changes or database migrations required.
Create Custom Roles
Open the visual role editor. Toggle permissions on or off to define exactly what each role can access.
Assign Roles to Team Members
Assign your new custom roles to agents and team members. They will immediately see only what their role allows.
A role editor that's actually intuitive
Create and update roles in seconds. Toggle permissions on or off — no code, no migrations.
Access control isn't a nice-to-have. It's infrastructure.
Eliminate Team Chaos
When every agent can see everything, noise takes over. Wrong assignments, sensitive data exposure, and confusion become the norm. RBAC puts clean boundaries in place so your team works without friction.
Strengthen Your Security Posture
Principle of least privilege isn't just a best practice — it's a requirement for any serious operation. Ensure each team member only accesses what they need, reducing your attack surface and compliance risk.
Scale Without Rewiring Everything
As your team grows, access management becomes exponentially harder. With custom roles, onboarding a new agent is a single role assignment — not a 30-minute permission review.
Stop Overpaying for Features You Don't Need
Why pay for the full Enterprise plan if you only need advanced roles and permissions?
Chatwoot Enterprise
10 agents = $990/month
1 year = $11,880
Includes many features you may never use.
RBAC Plugin
- Unlimited users
- Full roles & permissions control
- No monthly fees
Save over 98% compared to Chatwoot Enterprise
If your only need is advanced access control, upgrading to Enterprise is unnecessary. This plugin gives you exactly what you need — without the overhead.
Built for teams that don't want to waste thousands on unused features
Straightforward pricing. No surprises.
One-time payment per account, valid for 1 year. Volume discounts applied automatically at checkout.
Starter
Perfect for a single Chatwoot CE workspace.
- Full RBAC plugin access
- All 6 permission types
- Unlimited custom roles
- Unlimited users
- Email support
- 1-year license per account
Team
Save 20%For 5–9 accounts. Save up to 20%.
- Full RBAC plugin access
- All 6 permission types
- Unlimited custom roles
- Unlimited users
- Email support
- 1-year license per account
Scale
Save 30%For 10+ accounts. Best value.
- Full RBAC plugin access
- All 6 permission types
- Unlimited custom roles
- Unlimited users
- Email support
- 1-year license per account
Volume discounts applied automatically at checkout · All plans include full plugin access
Save up to 30% as your team grows
Your team is growing. Your access control should too.
Don't let a permission gap become a support team disaster. Install the RBAC plugin today and bring order, security, and scalability to your Chatwoot CE workspace.
Buy Now — Starting at $199/yearOne-time payment · Valid for 1 year · Volume discounts available